FAQ

  • Can I cancel my order?
  • I put the wrong address in my order, what should I do?
  • I have not received my order confirmation, what should I do?
  • How can I check the status of my order?
  • Do you offer returns?
  • Do you offer exchanges?
  • My items arrived damaged, what should I do?
  • I received incorrect items in my order, what should I do?
  • What forms of payment do you accept?
  • I emailed your customer service team, when should I get a response?
  • How can I contact your customer service team?

ORDERS

  • Can I cancel my order?
  • I put the wrong address in my order, what should I do?
  • I have not received my order confirmation, what should I do?
  • How can I check the status of my order?
  • Do you offer returns?
  • Do you offer exchanges?
  • My items arrived damaged, what should I do?
  • I received incorrect items in my order, what should I do?

Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

I put the wrong address in my order, what should I do?

If you realize you’ve entered the wrong address, please contact us immediately by email (contact@shoptheaestheticvault.com). If the order hasn’t shipped yet, we’ll do our best to update the address.

If the order has already shipped, we recommend contacting the shipping carrier to request an address change or rerouting. If the package is returned to us due to an incorrect address, we can reship it to the correct address (additional shipping fees may apply).

 

I have not received my order confirmation, what should I do?

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here

How can I check the status of my order?

You can check your order status by clicking the tracking link in your confirmation email or by logging into your account to view your order details.

Do you offer returns?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, The Aesthetic Vault LLC reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process, please email us at contact@shoptheaestheticvault.com . 

Do you offer exchanges?

Unfortunately, we are unable to process exchanges at this time.

My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. Please note you may need to provide multiple photos of the damaged products.

I received incorrect items in my order, what should I do?

Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.

PAYMENTS

  • What forms of payment do you accept?

What forms of payment do you accept?

We accept online payments via visa, mastercard, american express, shop pay, and paypal. 

CONTACT

  • I emailed your customer service team, when should I get a response?
  • How can I contact your customer service team?

I emailed your customer service team, when should I get a response?

We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.

How can I contact your customer service team?

Please visit this page: contact us